277 reviews. A 4.8-star average. Three months.
Critical Care and Pulmonary (CCPC) runs six locations across the Denver metro area. Here's how Repveo took their online reputation from an afterthought to a growth engine.
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Six locations, almost no review presence
CCPC had the patient volume and the outcomes to back up a strong reputation, but nothing in place to capture it. Reviews trickled in on their own, ratings varied wildly by location, and there was no way to see which of the six sites needed attention.
As recently as May 2025, CCPC's six locations combined were generating only 3–4 new reviews a month, at an average rating of just 3.3–3.5 stars.
No system existed to request reviews after a visit, so happy patients almost never left one, while every unhappy patient did.
Six separate locations meant six inconsistent listings, with no central view of how any one site was performing against the others.
What Repveo put in place
Automated review requests
Every CCPC location now sends timely, AI-triggered text and email review requests after each patient visit, turning routine appointments into a steady stream of new reviews.
AI-drafted responses
Reviews across all 6 locations are monitored in real time, with on-brand, AI-drafted responses ready for approval so nothing sits unanswered.
Listings kept accurate
Profiles across Google and 50+ directories stay synced and optimized for every location, so patients find accurate hours, services, and contact info everywhere they search.
Location-level reporting
Monthly reporting benchmarks every location against the others, surfacing exactly where delivery, ratings, or engagement need attention before it costs CCPC reviews.
A reputation that compounds
Within months, CCPC went from a handful of scattered reviews to a steady, predictable pipeline — and the visibility gains followed.
Monthly review volume
Reviews earned per month, most recent quarter
Review sentiment
277 reviews, trailing 12 months, all locations
Results by location
Trailing 12 months, all 6 CCPC locations
| Location | Reviews | Rating | Total actions | Actions / 100 impressions |
|---|---|---|---|---|
| Greenwood Village | 83 | 4.6★ | 8,410 | 21.1 |
| Arvada | 56 | 5.0★ | 837 | 13.7 |
| Swedish | 54 | 4.9★ | 742 | 11.5 |
| Aurora | 46 | 4.9★ | 1,935 | 12.1 |
| Mountain Ridge | 30 | 5.0★ | 1,483 | 26.1 |
| Denver | 8 | 4.8★ | 50 | 19.8 |
| Total / Avg. | 277 | 4.8★ | 13,457 | 18.1 |
More visibility turned into more patients walking in
Jul 1 – Oct 14, 2026 vs. the previous period, across all 6 locations.
The review request engine at work
Automated text review requests, all locations
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